Types of cookies we use
We use a number of different Cookies on our websites, details of which are provided below. If you do not know what Cookies are, or how to control or delete them, then we recommend you visit About Cookies or Your Online Choice for detailed guidance.
Cookies may be either “persistent” cookies or “session” cookies. A persistent cookie consists of a text file sent by a web server to a web browser, which will be stored by the browser and will remain valid until its set expiry date (unless deleted by the user before the expiry date). A session cookie, on the other hand, will expire at the end of the user session when the web browser is closed.
Third-party cookies may also share your ‘Preference/Targeting’ information with third parties for the purpose of improving your experience on our website.
You can find more information about the individual cookies we use and the purposes for which we use them below.
First-party cookies
As defined above, some cookies are set that are essential for the website and online services to operate efficiently.
These cookies do not capture personally identifiable information (PII), and operate as follows:
• Test – this cookie checks if your browser supports cookies;
• Consent – this cookie requests and logs your consent (or not) to use cookies;
• Visitor ID – this cookie identifies unique visitors as a numeric value;
• Page ID – this cookie identifies the page you are visiting;
• Session ID – this cookie identifies your website session.
Third-party cookies
Our website may set several third-party cookies. We do not control the operation of third-party cookies. Third-party cookies which may be set on our website include:
Google Analytics
We use analytics Cookies to find out more about how you use our website – like the pages you visit, the searches you make and your preferences in order to improve the user experience. All user data is anonymous. You can find out more about Google’s position on privacy as regards its analytics service at Google Analytics Privacy Policy.
Internet Booking Engine
Our sites use a third-party Internet Booking Engine (IBE) to take your hotel reservations. The system we use (Rezlynx) is provided by Guestline Limited (Guestline). Details of Guestline’s policies can be found at Guestlines Privacy Policy.
Restaurant Diary
The Restaurant Diary widget that you use to book a table at one of our restaurants uses Cookies to help you personalise your online experience and store some of your booking details. Further details can be obtained at ResDiary Privacy Policy Notice.
Dolan Loyalty Card
We use an administration system provided by Zonal Retail Data Systems. Details of Zonal’s Privacy and Cookie Policies.
Hotel Wi-Fi systems (Purple Portal)
Our hotel Wi-Fi systems are provided by Purple (we). We use Location Based Services (LBS) to understand traffic patterns in venues. The location data we capture helps us to understand venues, such as how long customers stand in line and how they generally move around an area, enhancing operational efficiency and improving the user experience.
If you would like to find out more about the data we collect through Mobile Location Analytics MLA, take a look at our solution providers location analytics policy, alternatively, you can opt out of location analytics.
We use Location Based Services (LBS) to understand traffic patterns in venues. The location data we capture helps us to understand venues, such as how long customers stand in line and how they generally move around an area, enhancing operational efficiency and improving our user experience.
If you would like to find out more about the data we collect through Mobile Location Analytics MLA, take a look at our solution providers’ location analytics policy; alternatively, you can opt-out of location analytics.
Social Media
We use Facebook, Instagram and Twitter Pixels to provide our website users with convenient access to/from popular social media services.
You can block cookies by changing the setting of your browser, which allows you to refuse all or some cookies.
Note: if you block all cookies, which include essential cookies, your access to all or parts of our website, together with some services of our site, may be restricted.
Cookie Inventory
The table below shows the cookies we use and their purpose.
These cookies are used to collect information about how visitors use our website. We use the information to compile reports and look at statistical information to help us improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website, where visitors have come from to the website and the pages they visit on our website.
You can read Google’s overview of privacy and safeguarding data here – Safeguarding your data
Cookie Name |
3rd party |
Purpose |
| _dc_gtm_UA-# | Tag Manager (Google) | Used by Google Tag Manager to control the loading of a Google Analytics script tag. |
| _ga _gat_UA-# _gid_utma _utmb _utmc _utmt _utmz |
Universal Analytics (Google) | We use analytics Cookies to find out more about how you use our website – like the pages you visit, the searches you make and your preferences in order to improve the user experience. All user data is anonymous. You can find out more about Google’s position on privacy as regards its analytics service can be viewed here. |
| .switch | cookiesOK | Switch Digital Our site is built on a web platform called Sitebuilder. Session cookies are used to remember a user’s browser state as they move from page to page. A cookie is also set to monitor if you have accepted cookies on the cookie pop-up banner. |
Click the links here for further information about our Privacy Policy and our Standard Terms & Conditions.
E&OE: If you notice any errors (spelling, grammar or other) in this policy document, please feel free to notify us via our contact details below.
For any questions relating to your PII data, or to submit a Data Subject Access Request (D-SAR), please contact us:
Dolan Hotels
Third Floor, Seven Bond Street
St Helier, Jersey JE2 3NP
